Had a team lunch for 10pax in Kajang, CS was prompt to inform our order will need additional time. Rider called one more time to confirm on new time, and guess what - he arrived 15mins early! Am seeing serious improvement on delivery service by S2U, since we have been ordering from day 1.
Many of my colleagues are first time S2U, mostly happy with our food. One drink (Mango juice limited edition i believe) was wrongly provided (gace us a Peach drink instead), and we made a live chat to feedback to CS about it. Surprise again, a rider actually came all the way to Kajang to replace that one drink!
S2U may not be perfect but i do feel they are very serious and improvement on the logistics and CS. All in all, very satisfied.