FAQ (Top Questions)

Where is my order?

After you place your order, we send it directly to our central kitchen which then starts preparing it immediately. Our team does everything they can to get your food delivered as quickly as possible. However, sometimes we receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays. If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact us and we’ll look into what’s going on.

How do I find out if you deliver to my area?

Please refer to the field ‘cities ‘on our main page, if your area is listed there then we do deliver to your area. In the event your area is not listed then please do drop us an email at webuser@shogun2u.com. Rest assured that we will be expanding in stages and we will keep your location in mind.

I have a voucher code. How can I use it?

If you have a voucher code, you can redeem it after adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order. If your voucher code does not work, feel free to contact us and we’ll take a look.

Are there any discounts available at Shogun2u right now?

Shogun2u offers many different discounts. If you want to view them all, please join with us to view the ongoing promotions It is really easy, as easy as 1, 2, and 3: